As of May 2026, AAVA Brands Limited—a dynamic subsidiary of the Chanrai Summit Group with deep roots in the Nigerian consumer market since 1890—is actively recruiting for a Customer Service Manager.

This role is designed for a disciplined leader who can harmonize team productivity with high-level stakeholder collaboration. If you have a background in the FMCG or manufacturing sectors and a passion for operational efficiency, this position offers a chance to manage service delivery for world-class brands.

Core Responsibilities: The Pillars of Service Management

AAVA Brands is looking for a manager who views customer service as a performance-driven engine. Your primary objective will be to ensure that every customer touchpoint is efficient, timely, and data-backed.

Key Duties for May 2026:

• Team Availability & Discipline: Ensuring the customer service team is fully operational during set timings and maintaining strict compliance with office hours.
• Productivity Tracking: Measuring individual and team performance by tracking the number of calls made, emails responded to, and resolution speed.
• Issue Resolution: Leading collaboration with internal stakeholders to close open complaints and minimize “open issues” on hand.
• Reporting & Visibility: Circulating daily, weekly, and monthly reports that highlight key metrics and pinpoint pending actions from other departments.
• Follow-up & Communication: Maintaining a rigorous follow-up schedule to remind stakeholders of long-standing complaints and providing status updates on resolved issues.

Key Requirements for Applicants

The ideal candidate must balance administrative rigor with the people skills required to manage a high-volume support team.

• Educational Background: Any graduate degree or HND holder.
• Experience: A minimum of 3–5 years of relevant work experience in customer service, specifically in a supervisory or managerial role.
• Location: While AAVA Brands operates across Nigeria (Lagos, Abuja, Port Harcourt, Kano), the current focus for this role includes major hubs like Lagos and Port Harcourt.
• Technical Skills: Strong proficiency in data reporting and the use of CRM or support-tracking tools.

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Why Work at AAVA Brands Limited?

Joining AAVA Brands means working within the Fareast Mercantile ecosystem, a group known for its extensive distribution network and long-standing history in Nigeria.

Benefits & Culture (Insights):

• Stability: A legacy company with over a century of history in the Nigerian market.
• Leave Policy: Standard benefits include a 30-day annual leave and travel allowances.
• Professional Growth: Experience in managing the consumer interface for a group that connects global brands to millions of local consumers.

How to Apply

AAVA Brands utilizes both direct and partner portals for its recruitment process. To ensure your application is seen for the May 2026 cycle:

1. Direct Portal: Visit the AAVA Brands Careers Page: aavabrands.com/careers.
2. Job Boards: You can apply via the MyJobMag or Indeed Nigeria listings for AAVA Brands.
3. Application Subject: If applying via email, ensure you clearly state: “Application for Customer Service Manager – [Your Full Name]”.

Pro-Tip for Your CV:

Recruiters at AAVA Brands are looking for “numbers.” Instead of just saying you “managed a team,” highlight that you “improved response times by 20%” or “reduced open complaints by 30% through stakeholder follow-ups.”

Don’t miss out on this opportunity to lead a customer-centric team in one of Nigeria’s most established retail and distribution networks. Applications are reviewed on a rolling basis, so get your portfolio ready today!