Credible Eye Care is a leading eye clinic in Nigeria that provides comprehensive vision care services, including eye exams, glasses, contact lenses, and treatment for eye conditions. The company has branches in Ikorodu, Lagos, and Awka, Anambra State, and it prides itself on delivering professional, patient-centred care. As of February 2026, Credible Eye Care is recruiting for the position of Front Desk Staff / Customer Service Officer to support its growing operations. This role is ideal for organised individuals who enjoy interacting with people and ensuring smooth clinic workflows.
The job is a full-time position located in Ikorodu, Lagos, or Awka, Anambra State. The role involves welcoming patients, managing appointments, handling inquiries via phone and email, maintaining patient records, and assisting with administrative tasks. You will be the first point of contact for clients, so your ability to communicate effectively and resolve issues promptly will be key to success in this position.
Job Description and Responsibilities
As a Front Desk Staff / Customer Service Officer at Credible Eye Care, you will handle a variety of tasks that keep the clinic running efficiently. Your daily duties will include greeting patients upon arrival, scheduling appointments, verifying insurance details, and processing payments. You will respond to calls, emails, and complaints with professionalism. You must ensure that the waiting area is clean and organised at all times. The role requires you to use Microsoft Excel for data entry and reporting. You will assist in inventory management for clinic supplies. The position demands multitasking in a fast-paced environment while maintaining a friendly demeanor.
Requirements and Qualifications
To qualify for this position, you need relevant qualifications such as an OND, HND, or Bachelor’s degree in any field. You should have 0 to 2 years of experience in customer service or administrative roles. You must have completed NYSC if applicable. You should reside close to the work location (Ikorodu or Awka) to ensure punctuality. You need good communication skills and the ability to use MS Excel proficiently. You must be proactive, able to multitask, and ready to resume immediately. Female candidates are preferred for this role.
Salary and Benefits
The salary for the Front Desk Staff / Customer Service Officer at Credible Eye Care is between N120,000 and N140,000 monthly. This is competitive for entry-level administrative roles in the healthcare sector. The position offers opportunities for professional growth and training in customer service. You will work in a supportive environment with access to health benefits after probation. The role provides exposure to the medical field, which can be valuable for career advancement.
How to Apply
To apply for the Front Desk Staff / Customer Service Officer position at Credible Eye Care, send your CV and a cover letter to info@credibleeyecare.com. Include the job title in the email subject line. The application is open until the position is filled, so apply as soon as possible. Shortlisted candidates will be contacted for interviews. Make sure your CV highlights any customer service experience and computer skills.
Credible Eye Care is an equal opportunity employer that values diversity. The company encourages applications from qualified individuals regardless of background. If you meet the requirements and are passionate about helping people, this could be a great starting point in healthcare administration.