United Bank for Africa (UBA), a leading financial services institution in Africa, is currently accepting applications for the position of Team Member – Customer Fulfillment Center (CFC). This is a full-time role based in Lagos and provides a valuable opportunity to gain operational banking experience in a fast-paced, digitally driven environment.
If you have a keen interest in customer operations, process handling, and financial systems, this opening is ideal for young professionals seeking structured growth within one of the continent’s most reputable banking institutions.
About United Bank for Africa (UBA)
UBA is one of Africa’s foremost banks with over 70 years of experience in the financial sector. Headquartered in Lagos, Nigeria, the bank operates in 20 African countries, and maintains international presence in New York, London, Paris, and Dubai. It serves over 35 million customers through a network of more than 1,000 branches and multiple digital channels.
Recognized for its innovation in retail and corporate banking, UBA continues to invest heavily in talent, infrastructure, and digital transformation — making it a preferred employer for candidates seeking long-term, meaningful careers in banking.
Position Overview: Customer Fulfillment Center Team Member
The role of Team Member – CFC is central to UBA’s backend support operations. Successful candidates will join a team responsible for resolving customer inquiries, managing workflow queues, and supporting front-line service teams by executing backend transactions and request processing.
Job Location: Lagos, Nigeria
Employment Type: Full-time, Permanent
Function: Operations
Department: Customer Fulfillment Center
Duties and Responsibilities
As a team member in the Customer Fulfillment Center, the employee will be required to carry out operational support tasks critical to customer satisfaction and service excellence. Key responsibilities include:
- Processing inbound customer requests from digital and telephony channels in a timely and accurate manner
- Monitoring and managing workload queues to ensure deadlines and SLAs are consistently met
- Identifying and escalating unresolved issues to appropriate units while maintaining proper documentation
- Ensuring all transactions comply with internal control standards and operational guidelines
- Collaborating with cross-functional departments to streamline support processes
- Logging service-related incidents and tracking performance metrics as part of internal audit readiness
- Upholding service quality standards through continuous feedback and process evaluation
This position is highly structured and requires precision, consistency, and a problem-solving mindset.
Eligibility Criteria
To qualify for the UBA CFC role, applicants must demonstrate not just academic competence but also adaptability and strong communication skills.
Academic Requirements:
- A minimum of a Bachelor’s Degree (Second Class Lower) from a recognized institution in any discipline
Other Requirements:
- Solid proficiency in written and spoken English
- Comfort working with Microsoft Office applications such as Excel, Outlook, and Word
- Strong attention to detail and a commitment to accuracy in documentation
- Ability to manage time, meet deadlines, and work within a structured team
- Basic understanding of the banking industry or service operations will be an advantage
- Candidates must reside in Lagos or be willing to relocate
Why Choose a Career at UBA?
UBA is widely known for cultivating talent through structured learning programs, clear career progression paths, and performance-based recognition. Employees have access to development platforms tailored to enhance both technical skills and leadership capabilities.
Working at UBA Offers:
- Competitive salary and performance-based incentives
- Health insurance plans covering medical, dental, and vision
- Career growth through internal mobility and training academies
- Access to innovation labs and global networking opportunities
- Inclusion in a collaborative work environment driven by teamwork and transparency
Working at UBA is not only about daily responsibilities—it’s about contributing to a broader mission of financial inclusion and institutional excellence across Africa.
Application Process: How to Apply for the 2025 UBA Lagos Job
Applications are accepted exclusively through the official UBA careers portal. Interested candidates are encouraged to apply early, as the selection process may close once a sufficient number of applications are received.
Step-by-Step Guide to Apply:
- Visit the UBA Careers portal
- Navigate to the job title “Team Member – Customer Fulfillment Center”
- Register an account (or log in if you already have one)
- Fill in your profile information accurately
- Upload a well-structured CV with up-to-date contact details
- Submit your application and await further communication from UBA’s recruitment team
Note: Only shortlisted candidates will be contacted. Ensure all personal details provided are correct and verifiable.
Important Notes and Deadlines
At the time of writing, no fixed deadline has been announced for this vacancy. However, job seekers are advised to submit applications without delay, as recruitment cycles can close earlier than expected based on volume or internal needs.
Multiple applications for the same role will not be considered and may result in disqualification. Candidates are also advised to use desktop or laptop devices during the application process for optimal portal performance.
Summary
The 2025 UBA Customer Fulfillment Center job presents a strategic opportunity to enter one of the most reliable financial institutions on the continent. With responsibilities that expose candidates to operations, compliance, and digital workflows, this role lays a strong foundation for upward mobility within the bank.
Whether you’re a recent graduate or a professional seeking structured corporate experience, this opening at UBA could be the stepping stone to a rewarding banking career.
